Comments: Open Letter to the Chicago Diner

Comments

Zing! I'll be interested to see if they respond to you in a positive way. Some of the local establishments could use a gentle nudge like this, as well. I usually just say something, nicely, to the server since I waited tables for many years. I'm never sure that it really goes where it should go. Management and ownership.

At least you didn't have the Wendy's chili problems. That would be far more disturbing

Ah well said!

The only thing that concerns me is that they might decide to use their microwave too much. I think the microwave oven is the bane of the restaurant industry. Too many dishes have been destroyed by the microwave. (Crisps are made uncrisp; pastries are turned soggy...)

-Elizabeth

Where is Chicago Diner anyway??

It's on Halsted just north of Roscoe in the middle of "Boys Town". Ample parking available...

Greetings and thanks for posting this feedback. I apologize we only recently became aware of this message posted in April.

Ensuring quality preparation & excellent service is always of the highest importance. While regrettable than any lapses should occur, we appreciate getting this kind of assistance from our customers, as it helps us focus our attention to specific areas of concern.

I've shared your comments with the entire management team & we are working with our kitchen & dining room staff to prevent future recurrences. Please check your email for a message from us; we would like to send you a gift certificate in the hope that you can be coaxed to give us another opportunity to serve you.

Finally, thank you for supporting vegetarian dining. We strive to offer a satisfying array of meat-free cuisine. It's committed individuals like you who have increasingly promoted awareness & acceptance of vegetarianism in an extremely meat biased society. Please check our website for our current menu, daily specials & vegan desserts that will truly shock & awe!

Sincerely,
Del Nakamura
Marketing Director
Chicago Diner, Inc.

Del, thank you so much for responding. It won't take much nudging to get me to go eat at the Diner. I'm a big fan.

I'll make a point of checking it out this month and posting a reconsideration of the open letter.

It's always encouraging when a favorite place considers the well-intentioned feedback from its cutomers. No need to send a gift certificate, I'll be back.

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