For many years, I regarded Calphalon cookware as the best of the best. I'm sure much of my desire for Calphalon pots and pans came from their yuppie appeal like BMWs or iPods or Perrier. Eventually I came to recognize that Calphalon isn't the end-all be-all of cookware, but it's still a pretty good deal at a decent price when purchased in a set or when picking up individual promo pieces on sale.
After our wedding, when no wealthy benefactor came along and bought us the Calphalon non-stick commercial set, I went out and picked up a box of the cookware from Marshall Field's on sale with an additional 15% coupon. I don't remember exactly how much I paid, but it was pretty reasonable. I was happy. I had the "uber" cookware I'd wanted for so long and it didn't break the bank.
In short, I've been very happy with the pots until a month or so ago when I noted the nonstick coating was coming off on my most used pot, a 2 1/2 quart saucepan. I'd made some intense rice pudding and I think that finally did it in.
"No worries," I figured, "This set has a lifetime warranty. I'll ship it off and soon have a replacement." I shipped my saucepan off to Calphalon and waited. After about four weeks, I called and got a confirmation that a replacement pot would be shipping back to me shortly. "What great service," I thought!
Today I got the replacement, and I'm disappointed.
In my note accompanying the pot I noted that yes, they do say on their website that they may have to substitute a different line if the existing line is out of production, but if they had to substitue PLEASE PLEASE PLEASE don't send me one of the newfangled handles. I'd rather have a different sized pot than not have the commercial style handle.
Well the replacement arrived and it's the Calphalon One pot with the crappy new handle. Argh! There's a glass lid with this pot which I'm not a fan of, but I hadn't sent my original lid in, so that is a non-issue.
I called to complain and the woman at the returns center told me they are NO LONGER MAKING THE CALPHALON COMMERCIAL NON-STICK LINE. I want to emphasize that just in case someone can contradict that statement. She even had the gall to tell me they "upgraded" me to the Calphalon One pot.
So, yes, I got a replacement under warranty, and yes, I got a roughly equivalent pot (the C1 nonstick sells for $134 on Amazon, the Calphalon Commercial nonstick sells for $138), but no, I'm not a happy customer.
Do I just suck it up and use the pot and be unhappy with my "dream" cookware? That seems very dissatisfying. Do I pony up $138 on Amazon for a new pot? I can't really justify doing that financially. So I'm stuck.
Feh. I should have gone with All-Clad or Viking...